To download a copy of the terms and conditions please click here, to read the file you will need Adobe’s Acrobat Reader

General                                                                VAT Number:- 360462568

Your Personal Information

Your personal information is very important, we use Pay Pal for a shopping cart, they handle all of you credit card information and address details, Pay Pal automatically encrypts all of your personal information using 128bit encryption (the highest level commercially available) so your information is handled safely and securely.

Our site doesn’t use cookies, please goto http://www.paypal.co.uk to view there policy on cookies.

When we receive your information regarding your order your information is printed and stored for our records, we do not share any of your information with any other companies, we may use your address to send out a free copy of our Christmas catalogue, if you do not wish to receive a copy please e-mail us to inform us of this

Ordering    

How To Order

Click the “add to cart” button underneath the item you wish to purchase to add the item to your cart, once you have completed your shopping click the “buy” button and this will take you to the PayPal payment website and this will guide you through the steps on making your payment. If you have used PayPal before, enter your log in details and confirm the payment. Once the buy it now button has been pressed the buyer has entered a contact with the The Guisborough Bookshop, stating they will pay the specified amount for the item they wish to purchase, customers are advised that all purchase contracts are legally binding

Delivery

Delivery is usually within 3-5 working days if the item is in stock, you will be contacted if your item is out of stock and is going to take longer than the standard 3-5 working days

Returns

Damaged Goods

On receipt of damaged goods please inform us immediately (all contact details are on the Contact Us page). Once we have received the damaged goods we will send you out a replacement and refund your postage (if you returned the item via the post and included a receipt of postal charges).

Cooling Off Period

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio once the item has been unsealed. Customers must be aware that delivery for their purchase is non-refundable, and when returning items we recommend you return them either by hand or by method of recorded delivery. Customers are advised that all contracts are legally binding, once you have changed your mind about an item you must contact us via phone or e-mail, if e-mailing please include all of the information regarding your order.

Incorrect Goods

If you receive an unordered item then please contact us immediately (all contact details are on the Contact Us page), unless you have been informed about the change in your order. Once contacted return the item, we shall replace or refund the item and refund your postage (if you returned the item via the post and included a receipt of postal charges).

Unwanted Goods

A refund will be given for the unwanted item/s (not the postage) if the original order invoice or receipt is given and the item is undamaged and less than 16 days old. If the item is over 16 days old then a refund is given at managers discression or gift vouchers will be issued also at managers discression.

Other Return

Any item without proof of purchase will be refunded at managers discression, we will check our records for a copy of the invoice for web orders only from www.guisboroughbookshop.com.

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